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Occasionally you may receive an error message like this: "We were unable to convert your docx file". It is likely that the document you are trying to convert was created with a beta version of Microsoft Office. Unfortunately docx2doc can't convert beta-documents, neither can Microsoft's compatibility pack, according to kb 926054 from Microsoft.
Don't despair - there are several options available:
If you have already downloaded the compatibility pack and try to open a .docx created with a Beta-product you will get the following error message: "This is a pre-release of the Compatibility Pack and can open pre-release Office 2007 files only. Do you want to check for a newer version of the Compatibility Pack?" The error message is very misleading, because you DO in fact have the latest version of the Compatibility pack and downloading again won't help. Please refer to kb 926054 for more information.